If you have any questions or requests for custom designs of plastic and wood product especially custom lengths/widths for Model Structures bridges and trestles please do not hesitate to contact me:
Email address - ModelStructures@cableone.net
Phone - 602-615-8593
Customers have a choice of USPS, UPS, or FEDEX for shipping at check out. Unless an expedite shipment is requested Model Structures reserves the right to change the shipping agent if a less expensive option is available. It is out policy to refund all unused shipping fees.
My apologies but I am not able to support international (non US) sales to all countries at this time. We can accommodate orders to some specific countries. The Shopping Cart is presently set up to accommodate USPS International Flat Rate and UPS International. The Gateway Service presently offers no option for USPS Priority International (my preferred shipping method). If USPS flat rate is not offered for your product purchase please use the UPS option but bear in mind actual shipping will be via USPS Priority International. In all other cases please contact me with your request.
Model Structures will refund all unused shipping fees.
Full refund is available for all kits and detail parts if no product has been shipped.
Full refund is available for all custom built product as long as material has not been purchased to start the structure.
Partial refund is available for custom built structures if material has been purchased.
Any product that arrives damaged will be replaced or repaired by Model Structures. Model Structures will pay for return shipment.
Model Structures will refund any kit or detail part returned for reasons other than damage as long as the kit/detail package has not been opened. The customer will be responsible for return shipping fees.